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Exercise 1
Useful Expressions
Direction: Read the useful expressions with your tutor.
1. Please send the file to me by the end of the day.
2. Make sure to check the document for errors before submitting it.
3. Could you update the spreadsheet with the latest numbers?
4. Don’t forget to copy the manager on that email.
Exercise 2
Vocabulary
Direction: Listen and repeat after your teacher
Submit
Meaning:
To formally give or deliver something for review or approval
- Please submit your report before 3 p.m. today.
Double-check
Meaning:
To check something again for accuracy
- Make sure to double-check all the figures before the presentation.
Attach
Meaning:
To add a file to an email or document
- I’ve attached the updated schedule to this message.
Forward
Meaning:
To send something (like an email or message) to someone else
- Can you forward that email to the entire team?
Exercise 3
Practice
Which phrasal verb means to hand in or present something?
Delay
Turn in
Ignore
Break down
Which phrasal verb means to verify or confirm something?
Guess on
Hide away
Check over
Copy down
Which phrasal verb means to include something, especially a file or document?
Take off
Put in
Forget about
Fold up
Which phrasal verb means to send something on to another person?
Avoid
Delete out
Block out
Pass on
Exercise 4
Business Dialogue
Direction: Read the conversation aloud with your teacher and fill in the blanks.
Word Bank:
Forward
Double-check
Attach
Submit
Situation: Nadia is giving basic instructions to her new assistant, Leo.
Nadia
Word Bank: numbers, submit, attach, email, deadline, file, double-check, forward.
Hi Leo, could you _______ the monthly report to me today?
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Leo
Word Bank: numbers, submit, attach, email, deadline, file, double-check, forward.
Sure! What’s the _______?
Nadia
Word Bank: numbers, submit, attach, email, deadline, file, double-check, forward.
Before 4 p.m., please. And don’t forget to _______ the updated spreadsheet.
Leo
Word Bank: numbers, submit, attach, email, deadline, file, double-check, forward.
Got it. Should I also _______ the summary?
Nadia
Word Bank: numbers, submit, attach, email, deadline, file, double-check, forward.
Yes, please. And make sure to _______ the _______ to the finance manager.
Leo
Word Bank: numbers, submit, attach, email, deadline, file, double-check, forward.
Okay. I’ll also _______ the _______ to avoid mistakes.
Nadia
Word Bank: numbers, submit, attach, email, deadline, file, double-check, forward.
Great! Let me know if you need any help.
Leo
Word Bank: numbers, submit, attach, email, deadline, file, double-check, forward.
Will do! Thanks, Nadia.
Exercise 5
Study Guide
Direction: Read the study manual aloud
"How to Give Clear and Polite Instructions at Work"
1. Use polite but clear phrases like “Please,” “Make sure,” or “Don’t forget.”
These expressions show respect while still giving clear direction, making your tone professional and friendly.
2. Give time-related details when possible (e.g., “by 3 p.m.”)
Including deadlines helps the listener understand when the task needs to be done, reducing confusion.
3. Be specific: mention what, when, and how.
Clear details help avoid mistakes. Instead of saying “Send the report,” say “Please send the sales report by email before lunch.”
4. Avoid giving too many instructions at once—keep it short and structured.
Breaking tasks into steps or focusing on one thing at a time makes instructions easier to follow.
5. Confirm understanding if the task is important or time-sensitive.
You can say, “Does that make sense?” or “Can you repeat the key points?” to make sure the person is clear on what to do.
Listening Practice
Giving Simple Instructions
1. What does Alex need to email?
2. What should he double-check?
3. What should he attach?
4. Who should he copy in the email?
Exercise 6
Discussion
Discuss these questions to practice speaking and share experiences.
Talking About the Workplace
1. How do you usually give instructions to coworkers?
2. What words do you use to sound polite but clear?
3. Have you ever misunderstood a work instruction? What happened?
4. Do you prefer verbal or written instructions? Why?
5. What’s the most common instruction you give or receive at work?
6. How do you check if your instructions were followed?
7. What’s the best way to ask for clarification?
