.png){kind=small}
Learning Objectives
By the end of this lesson, you will be able to:
-
Identify the main point in a message.
-
Organize ideas in a logical order (main idea → supporting points → example).
-
Communicate clearly using structured examples.
Exercise 1
Useful Expressions
Direction: Read the useful expressions with your tutor.
Exercise 2
Vocabulary
Direction: Listen and repeat after your teacher
Submit
Meaning:
To formally give or deliver something for review or approval
- Please submit your report before 3 p.m. today.
Double-check
Meaning:
To check something again for accuracy
- Make sure to double-check all the figures before the presentation.
Attach
Meaning:
To add a file to an email or document
- I’ve attached the updated schedule to this message.
Forward
Meaning:
To send something (like an email or message) to someone else
- Can you forward that email to the entire team?
Exercise 3
Practice
Exercise 4
Business Dialogue
Direction: Read the conversation aloud with your teacher and fill in the blanks.
Word Bank:
Forward
Double-check
Attach
Submit
Situation: Nadia is giving basic instructions to her new assistant, Leo.
Nadia
Hi Leo, could you _______ the monthly report to me today?
_edited.png)
Leo
Sure! What’s the _______?
Nadia
Before 4 p.m., please. And don’t forget to _______ the updated spreadsheet.
Leo
Got it. Should I also _______ the summary?
Nadia
Yes, please. And make sure to _______ the _______ to the finance manager.
Leo
Okay. I’ll also _______ the _______ to avoid mistakes.
Nadia
Great! Let me know if you need any help.
Leo
Will do! Thanks, Nadia.
Exercise 5
Study Guide
Direction: Read the study manual aloud
"How to Give Clear and Polite Instructions at Work"
1. Use polite but clear phrases like “Please,” “Make sure,” or “Don’t forget.”
These expressions show respect while still giving clear direction, making your tone professional and friendly.
2. Give time-related details when possible (e.g., “by 3 p.m.”)
Including deadlines helps the listener understand when the task needs to be done, reducing confusion.
3. Be specific: mention what, when, and how.
Clear details help avoid mistakes. Instead of saying “Send the report,” say “Please send the sales report by email before lunch.”
4. Avoid giving too many instructions at once—keep it short and structured.
Breaking tasks into steps or focusing on one thing at a time makes instructions easier to follow.
5. Confirm understanding if the task is important or time-sensitive.
You can say, “Does that make sense?” or “Can you repeat the key points?” to make sure the person is clear on what to do.
Listening Practice
-
Exercise 6
Discussion
Discuss these questions to practice speaking and share experiences.
- <p class="font_7">Talking About the Workplace</p>
<p class="font_7"><br></p>
<p class="font_8">1. How do you usually give instructions to coworkers?</p>
<p class="font_8"><br></p>
<p class="font_8">2. What words do you use to sound polite but clear?</p>
<p class="font_8"><br></p>
<p class="font_8">3. Have you ever misunderstood a work instruction? What happened?</p>
<p class="font_8"><br></p>
<p class="font_8">4. Do you prefer verbal or written instructions? Why?</p>
<p class="font_8"><br></p>
<p class="font_8">5. What’s the most common instruction you give or receive at work?</p>
<p class="font_8"><br></p>
<p class="font_8">6. How do you check if your instructions were followed?</p>
<p class="font_8"><br></p>
<p class="font_8">7. What’s the best way to ask for clarification?</p>
