Learning Objectives
By the end of this lesson, you will be able to:
- To give clear and simple directions to help visitors or colleagues find their way in the office.
Exercise 1
Situation
Direction: Read the situation for today's lesson
Alex is at BrightCore Solutions when a visitor arrives for a meeting. The visitor looks confused and asks Alex where the conference room is. Alex needs to give short, clear directions so the visitor can get there quickly. Omar is watching to learn how to guide visitors professionally, and Sarah passes by, offering helpful suggestions.
Exercise 2
Vocabulary
Direction: Listen and repeat after your tutor
Navigate
Verb
/ˈnæv.ɪ.ɡeɪt/
Meaning:
To find your way from one place to another.
- Alex helps visitors navigate the office without getting lost.
Hit the ground running
Idiom
/hɪt ðə ɡraʊnd ˈrʌn.ɪŋ/
Meaning:
To start a task with energy and effectiveness immediately.
- Omar wants to hit the ground running on his first day by learning office routines.
Point out
Phrasal Verb
/pɔɪnt aʊt/
Meaning:
To show or indicate something.
- Sarah pointed out the coffee machine to the new visitor.
Just around the corner
Phrase
IPA
Meaning:
Very close or nearby.
- Alex tells the visitor that the restroom is just around the corner.
Exercise 3
Office Conversation
Direction: Read the conversation aloud with your teacher.
Situation:
Alex guides a visitor through the office.
Hi! You must be here for the meeting with Mr. Miller. I can help you navigate the office.
Alex
Thank you! I’m a little lost.
Visitor
No problem. The conference room is just around the corner to your left.
Alex
Got it. And where’s the restroom?
Visitor
It’s down the hall; Sarah can point it out if you need.
Alex
Alex, should I hit the ground running and show visitors too?
Omar
Yes, but watch me first so you learn the easiest way.
Alex
Don’t forget to smile—it makes directions easier to follow.
Sarah
Check Understanding
Direction: Answer the questions about the conversation.
1. Where is the conference room?
2. Who can point out the restroom?
3. What advice does Sarah give Alex and Omar?
Exercise 4
Study Guide
Direction: Read the study manual aloud.
Giving directions at work should be clear, simple, and polite. Start by greeting the visitor and confirming where they need to go. Use landmarks like doors, corners, or signs to make instructions easy to follow. Keep sentences short and use natural phrases, such as “just around the corner” or “down the hall.” Point things out physically when possible to avoid confusion.
Always speak clearly and at a comfortable pace. Encourage questions, and if someone asks for help, guide them patiently. Remember, giving good directions helps visitors feel welcome and confident, and it shows professionalism. Even small gestures, like a smile or friendly tone, make a big difference. Interns should observe first and then practice to learn quickly
Exercise 5
Choose the Correct Answer
Direction: Direction: Select the correct answer from the options A, B, or C.
1. Alex is standing ___ the visitor when they ask for directions.
A. on
B. at
C. in
2. The restroom is ___ around the corner.
A. a
B. an
C. the
3. Sarah ___ happy to help point out the facilities.
A. is
B. are
C. be
4. Yesterday, Alex ___ the visitor to the conference room.
A. guide
B. guided
C. will guide
5. Omar watches ___ so he can learn.
A. him
B. he
C. his
6. Alex speaks clearly and ___ so the visitor can understand.
A. slow
B. slowly
C. slowness
7. The visitor is ___ new to the office.
A. a
B. an
C. the
8. Alex asks if he should ___ the visitor to the coffee machine.
A. take
B. bring
C. fetch
Exercise 6
Discussion
Direction: Discuss these questions to practice speaking and share experiences.
1. How do you give directions when someone looks lost at work?
2. What is the easiest way to explain locations in your office?
3. When should you offer to point out something for a visitor?
4. How do you make directions clear but polite?
5. Where do most visitors get confused in your office?
6. What phrases do you use for something nearby?
7. How can interns hit the ground running when helping visitors?
8. Why is it important to guide visitors professionally?
