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Learning Objectives
By the end of this lesson, you will be able to:
- Report urgent office problems calmly and clearly.
Exercise 1
Situation
Direction: Read the situation for today's lesson
During the morning, Alex notices that the office internet suddenly stops working and the phones are down. This affects customer calls and the team’s ability to work. Alex stays calm and immediately informs Mr. Miller with the key facts: what happened, when it happened, and how it affects the team. He also tells Sarah so she can update clients, and he gives Omar clear instructions on what to check while IT is contacted. Alex shows responsibility by communicating quickly and clearly.
Exercise 2
Vocabulary
Direction: Listen and repeat after your tutor
Urgent
Adjective
/ˈɜːrdʒənt/
Meaning:
Needing immediate attention.
- This is an urgent issue that needs quick action.
Keep someone in the loop
Idiom
/kiːp ˈsʌmwʌn ɪn ðə luːp/
Meaning:
To keep someone informed.
- Alex keeps Mr. Miller in the loop about the problem.
Look into
Phrasal Verb
/lʊk ˈɪntuː/
Meaning:
To investigate or check something.
- Omar will look into the internet issue.
We have an issue with…
Phrase
IPA
Meaning:
A calm way to report a problem.
- We have an issue with the office network.
Exercise 3
Office Conversation
Direction: Read the conversation aloud with your teacher.
Situation:
Anna introduces herself to a new colleague at work.
Mr. Miller, we have an issue with the office network.
Alex
What’s the impact?
Mr. Miller
Phones and internet are down, so client calls are affected.
Alex
Is it urgent?
Mr. Miller
Yes, it is urgent. I’ve contacted IT.
Alex
Good. Keep me in the loop.
Mr. Miller
Omar is looking into basic checks now.
Alex
Thanks for handling it quickly.
Mr. Miller
Check Understanding
Direction: Answer the questions about the conversation.
1. What problem does Alex report?
2. Why is the situation urgent?
3. Who is checking the issue?
Exercise 4
Study Guide
Direction: Read the study manual aloud.
When an emergency happens at work, staying calm is the first step. Do not panic or use emotional language. Quickly identify the problem and how it affects the team or clients. Then inform your manager using clear and simple words. Start with the main point, such as “We have an urgent issue with the network.” Explain the impact and what actions are already being taken.
This helps your manager make fast decisions. It is also important to keep others in the loop so everyone has the same information. Give clear tasks to coworkers or interns, such as asking them to look into small details or contact support teams. Avoid guessing or blaming. Focus on solutions and next steps. Clear communication during emergencies builds trust and shows professionalism, even in stressful situations.
Exercise 5
Choose the Correct Answer
Direction: Direction: Select the correct answer from the options A, B, or C.
1. Alex reports the problem ___ his manager.
A. at
B. to
C. for
2. He calls ___ IT team for help.
A. a
B. an
C. the
3. The phones ___ not working.
A. is
B. are
C. be
4. Alex ___ already contacted IT.
A. has
B. will
C. is
5. Alex asks Omar to check ___ system.
A. he
B. his
C. him
6. Alex speaks ___ so everyone understands.
A. calm
B. calmly
C. calmness
7. This is ___ urgent situation.
A. a
B. an
C. the
8. Omar will ___ into the problem.
A. look
B. take
C. bring
Exercise 6
Discussion
Direction: Discuss these questions to practice speaking and share experiences.
1. How do you report an emergency at work?
2. What information do you give first in an urgent situation?
3. When should you contact your manager during a problem?
4. How do you stay calm when something goes wrong?
5. Who do you keep in the loop during an emergency?
6. Where do you usually report urgent problems, by phone or message?
7. What tasks do you give coworkers during an emergency?
8. How does clear communication help in stressful situations?
